Complete template for planning and conducting user research for AI products. Includes interview guides, testing scripts, and synthesis frameworks.
User research for AI products requires special consideration. Users often have misconceptions about AI capabilities, struggle to articulate their needs for intelligent features, and may not understand how AI actually works. This template provides a structured approach to uncovering real user needs, testing AI features, and understanding mental models around AI.
The template guides you through defining research objectives specific to AI products, recruiting participants with appropriate AI literacy levels, crafting questions that reveal mental models and expectations, and planning testing scenarios that showcase AI capabilities and limitations.
Includes proven interview guides for discovering AI use cases, testing conversational interfaces, evaluating AI recommendations, assessing trust and transparency needs, and understanding error recovery expectations. Each guide includes example questions, follow-up prompts, and what to listen for.
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